Creating Strong and Effective Client Relationships:
The Art of Collaboration and Communication
Monday, April 13, 2020 | 2:00 pm - 3:00 pm
Please Note: This program will be in a live webinar format — it will consist of audio-only instruction by the faculty, along with a visual aid presentation.
For New York Attorneys: This live webinar format is acceptable for all attorneys (both newly admitted and experienced) for all credit types. This includes, for newly admitted attorneys, Skills credit (through June 30,2020, per recent guidance of the CLE Board – for more information, click here).
Free for Members | $50 for Nonmembers
New York: 1.0 Ethics
New Jersey: 1.0 Professional Responsibility
California: 1.0 Professional Responsibility
Pennsylvania: 1.0 Professional Responsibility
Connecticut: Available to Licensed Attorneys
This program provides transitional/non-transitional credit to all attorneys
A discussion of the most significant areas of grievances against lawyers and how practicing attorneys can manage those situations to create strong client confidence and working relationships. The course will discuss the three most common ethical complaints, strategies to avoid them from the beginning, the need for effective, ongoing and candid communications, and protecting yourself from misunderstandings. We’ll discuss, interviewing skills resulting in reasonable expectations, contracts, controlling the narrative, billing strategies for success, and responding to complaints effectively.
- Most Common Grievances: Lack of Communication, Neglect, Fees, Misuse of Retainers
- Standard of Care for lawyer, ABA Model Rules
- Pro Active Communication for Success, daily rules and habits
- Interviewing Skills and Contracting; Knowing Goals and metrics
- Discovering and handling Conflicts of Interest
- Privacy Policies and handling sensitive information
- Handling Difficult Clients, and Difficult Opposing Counsel
- Avoiding Fee Disputes and Claims
- Handling Grievances
- Statistics on Malpractice Claims
- Correct Use of Law Firm Trust Accounts
This will be via an annotated PowerPoint presentation, which will be made available to the participants. Presenter will answer questions, and provide follow-up to audience following the presentation.
Click Here to View Program Agenda & Faculty
Claude E. Ducloux, Director of LawPay Education, Ethics and State Compliance