Four Steps To Transform Your Law Firm's Client Experience

New York City Bar
Virtual
Four Steps To Transform Your Law Firm’s Client Experience
Thursday, May 19, 2022 | 12:00 p.m. - 1:00 p.m.
Online registration is now closed. Please call Customer relations at 212 382 6663 to register or for assistance.

Please note that this program is a live webcast only and will not be available OnDemand.

Program Fee: 
Free for Members | $49 for Non-Member

Please Note: A final confirmation containing the Zoom link and Access Code to join the event will be sent to ALL registrants 2 hours prior to the start of the event.

Description:
The past 18 months and the COVID-19 pandemic have changed people’s expectations for many situations, including the service they receive from their law firm.  It is more important than ever to have a strategic approach to improving your client’s experience and create client loyalty to help your business thrive.  Join Christopher Scollon, Client Manager for PCLaw | Time Matters™, as he provides insights to help your firm:

     • Refine your approach to the services you offer and the markets you serve. 
     • Deliver predictability, efficiency, and cost-effectiveness.
     • Build a relationship program and measure the response.
     • Collect data to personalize, identify, and expand.

Christopher James Scollon, Jr. is a Client Manager for PCLaw | Time Matters™. With previous experience in sales, management, finance, and the United States Marine Corps, Christopher has broad experience and a passion for helping others. He wants all of his clients to get the most out of their software and to take full advantage of all services available to them that can help them reach their goals.



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Where
Online Event

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